Returns Policy

1. General Policy

At Kcosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not, you may request a return or exchange within 7 days of receiving your order, in accordance with the Saudi Ministry of Commerce eCommerce Law.

2. Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • The item must be unused, unopened, and in its original packaging.
  • All tags, labels, and seals must be intact.
  • Proof of purchase (invoice or order confirmation) must be provided.

3. Non-Returnable or Non-Exchangeable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Personal care products, skincare, and cosmetics that have been opened or used.
  • Promotional items and items marked as Clearance, Last Chance or Non-Returnable at the time of purchase.

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange for a free return pickup or exchange, depending on your preference.

We may request photos or videos of the product and packaging for quality inspection. Once verified, a replacement or refund will be processed promptly.

5. Refunds

  • Refunds will be issued using the same payment method used for the original order.
  • Refund processing time is typically 5–10 business days after the returned item is received and inspected.
  • For Cash on Delivery (COD) orders, refunds may be issued as store credit or bank transfer.

6. Exchanges

  • Exchanges are subject to product availability.
  • If the requested replacement is unavailable, a refund or store credit will be provided instead.

7. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we cover the shipping costs.
  • If the return is due to a change of mind, shipping costs may be deducted from your refund.

8. How to Request a Return or Exchange

Submit your request through https://flexreturnapp.com/s/kcosmeticsksa or contact our Customer Care team via email, phone, or WhatsApp within the return period.

  • Provide your order number and reason for return/exchange.
  • We’ll schedule a pickup or share the nearest drop-off point details.
  • Once the product is inspected, you’ll receive confirmation of your refund or exchange status.

9. Cancellation Policy

  • Orders can be canceled before shipment for a full refund.
  • Once an order has shipped, it must go through the standard return process.

10. Legal Compliance

This policy complies with:

  • Saudi E-Commerce Law (Royal Decree No. M/126)
  • Consumer Protection Law by the Saudi Ministry of Commerce

All returns and exchanges are subject to these regulations.

Contact Us

If you have any questions or concerns, our customer support team is happy to help.
📞 Phone: +966 55 320 6777
📧 Email: info@kcosmetics.store
💬 WhatsApp: wa.me/00966553206777