Frequently Asked Questions
We only sell 100% authentic products at K-COSMETICS. We stand behind the authenticity of every product we sell. All of our products are sourced from authorized distributors and are of premier quality.
We offer many payment methods for the convenience of our clients. Users can choose to pay using Mada card, Credit Cards, Tabby, Tamara or through bank transfer.
Customers in Riyadh: Same day delivery if ordered before 10 am, or the next day if ordered after 10 am. Customers in Dammam, Jeddah, or al-Madinah: 2-3 business days. Other cities in KSA: 3-5 business days.
Yes, shipping fees start from 30 SAR to 50 SAR depending on the weight of the package from 1-30 kgs. We offer FREE SHIPPING for orders +300 SAR.
Naqel, SMSA and Aramex.
If you do not receive your order within the time limit specified in period, please contact us via email customer service. We will contact a full partner on your behalf. WhatsApp: +966 55 320 6777 Email: info@kcosmetics.store
If you receive the wrong items or the items are damaged due to shipping, please contact customer service IMMEDIATLY (within 3 hours of receiving the product) through WhatsApp or Email, and we will help you with the order.
Customers are NOT entitled to return or exchange any of the following products or in those conditions: - They were previously used or damaged by the customer. - Any consumables that have been used or unpacked in another packaging. - Any products that have been tampered with or do not have a serial number. - Products within the specified categories, including food, beverages, accessories, and products related to public health and personal care. - Products which were opened after delivery or mixed with other items after delivery.
Customer Service Hours
Saturday to Thursday 9 am - 9 pm KSA local time
Friday 12.30 PM - 9 PM KSA local time
Here's how you can reach us
Send a support request to 00966553206777
Or send an email to info@kcosmetics.store