Homepage Shipping and Receiving

Shipping and Receiving

Location Classification Estimated delivery time The cost
 for free
Please note that same-day delivery is available in Riyadh only. In the event of any delays, please formulate a method of communication.
 Please place your order before 1:00 p.m. for same-day delivery. Orders placed after 1:00 p.m. will be processed within 24 to 48 hours. 30 SAR For orders above 300 SAR
Outside of Riyadh / 
Jeddah - Dammam		 Your order will be shipped within 3 to 7 business days from the date and time of the order. 30 SAR For orders above 300 SAR
Outside Riyadh /
Other location		 Your order will be shipped within 3 to 7 business days. 75 SAR
Outside the KSA Your order will be shipped within 3 to 7 business days. 360 SAR or more depending on size and weight

 

  • For orders shipped through a third party, the current shipping carriers are SMSA Express or Naqel Express.
  • The shipping company will contact you within 5 to 7 business days to coordinate delivery and confirm the address and delivery date (as per their policy).
  • We'll let you know if there are any changes to the delivery date due to unforeseen circumstances. If the customer wants a specific delivery date, we'll work with Customer Service to make that happen.
  • If there's an address or contact info mix-up, the customer is out of town, or there's a hiccup, the shipping company might contact the customer to pick up their shipment from the closest distribution office or warehouse.

Shipment Tracking

  • When your order is shipped, you will receive a text message from the shipping company with the tracking number (according to the shipping company's policy).
  • Often there will be a link to a convenient time and location for delivery to the customer. To track your order, click on the link or visit the shipping company's website and enter the tracking number in the search box. Either method will provide a complete and detailed timeline of the shipment's movement until it arrives at your doorstep.