Return And Exchange
The following table shows the return and exchange policy according to the category that each product is set at
| Reasons | Exchange | Return |
| Received the wrong product | Yes | No |
| Damaged product due to shipping. | Yes | Yes. Only in the case where the package is in its original condition within 3 hours of receiving the product. Contact customer service via Whatsapp or Email. |
Non-returnable products
Customers are NOT entitled to return or exchange any of the following products or in those conditions:
- They were previously used or damaged by the customer.
- Any consumables that have been used or unpacked in another packaging.
- Any products that have been tampered with or do not have a serial number.
- Products within the specified categories, including food, beverages, accessories, and products related to public health and personal care.
- Products which were opened after delivery or mixed with other items after delivery.
